Plans can change. Request cancellation or an address correction as early as possible, before parcel preparation or the shipment notification. We normally call to confirm an order before dispatch, so please tell the team about any change during that conversation.
Before preparation and shipment
Use the cancellation action in My Account when the order is eligible, or contact support with your order number and the phone number used for the order. The order’s preparation, courier and shipping records determine eligibility. A missing button does not prevent you from asking support to check the status.
After a shipping notification
Once parcel preparation has started or a courier/tracking notification has been issued, online cancellation may be unavailable. Do not assume a cancellation is complete until it is confirmed. Contact support for the available option; a dispatched order may need to follow the return process.
Address changes and prepaid orders
Address changes must be requested before preparation and courier handover. Support will confirm whether the change can still be made and whether it affects the delivery charge. If a prepaid cancellation is accepted, support confirms the refundable amount and method; processing follows the applicable refund terms.