If an outfit is not right for you, request a change-of-mind return within 7 calendar days of delivery. The item must be unused and unwashed, with tags, invoice and original packaging. Contact support before returning it so we can arrange a reverse pickup.
Preference returns and on-the-spot returns
For a change-of-mind return after delivery, you pay the reverse delivery charge; the original delivery charge is normally not refundable. You can also check the product while the delivery rider is present and request an on-the-spot return, paying the delivery charge. Tell the rider before the delivery is completed and contact support if assistance is needed.
Wrong or damaged items
Tell us as soon as possible, preferably within 3 calendar days of delivery. Send clear photos of the item, issue and order reference. An unboxing video is not required. We arrange and pay for reverse delivery and correction or exchange. Replacing the wrong item with the same product ordered has no extra product charge.
Choosing a refund instead of replacement
For a wrong-item refund, ZYNOOR covers reverse delivery; the original outward delivery charge is normally deducted under the standard policy. Any refund of delivery charges required by applicable law takes priority. Before collecting an item, support will explain the amount to be refunded and the itemised deduction. No deduction can remove a mandatory consumer remedy.
How and when refunds are sent
We target refund processing within 7 business days after the returned item is received and checked. Business days exclude applicable public holidays and the processing team’s weekly closures. Refunds normally use the original payment method where available; COD refunds can be sent to a customer-confirmed bKash or Nagad account. If the original method cannot receive a refund, we agree a suitable method with you. Never share a PIN or OTP.
Stock, approval and your rights
If a replacement is out of stock, choose another suitable product, wait for restock or request the applicable refund. Preference returns remain subject to item eligibility and any restriction disclosed before purchase. Wrong or defective items are reviewed separately. These commercial terms do not limit rights available under applicable Bangladesh law. For an unresolved issue, contact support with the order reference and desired resolution.