A different size or another design can make an outfit feel right. Request an exchange within 7 calendar days of receiving your order. Keep the item unused and unwashed, with its tags, invoice and original packaging. For an item delivered wrong or damaged, contact us promptly; photos are enough and an unboxing video is not compulsory.
How to request an exchange
Contact official support through WhatsApp, Messenger or the helpline. Share your order number, the item and size received, the reason, and your preferred replacement. Our team checks the request, confirms stock and any price difference, then arranges the reverse pickup and replacement steps. Do not send a parcel without coordinating with us.
Who pays the delivery charge?
For a size change or personal preference, you pay the applicable exchange delivery charges, confirmed before the pickup. If ZYNOOR sent the wrong or a damaged item, we pay the reverse and replacement delivery charges. There is no additional product payment for correcting it with the same ordered product. A different, more expensive item requires only the agreed price difference.
Replacement choices and stock
You may request another eligible item, wait for restock or request an applicable refund when the replacement is unavailable. A more expensive replacement costs the difference; a lower-priced replacement can have the difference refunded or adjusted against another item. See Return & Refund Policy for how refunds and delivery deductions are handled.
Timing and repeat exchanges
After approval and the required checks, replacement dispatch is generally targeted within 1–2 days; courier transit may take another 2–3 days. These are estimates. An order can have more than one eligible exchange; customer-preference exchanges carry the applicable delivery charges each time.
Sale items and exceptions
An item explicitly marked non-exchangeable before purchase in a clearance, flash sale or product listing may be excluded from preference exchanges. This does not remove remedies required by law for a wrong, defective or damaged item. Contact support if the condition received differs from what was promised.