Find a practical answer before you order, or check the next step for an existing purchase. The linked policies explain the full conditions.
What clothing does ZYNOOR sell?
Panjabi is our main focus. We also sell pajama, pants, shirts, T-shirts and polo shirts. The current catalogue shows the available range.
What is the starting price of a Panjabi?
Prices change with the collection, size, stock and offers. Check the current Panjabi listings rather than relying on an old starting-price claim.
Does ZYNOOR manufacture its clothing?
Yes. Our own factory handles design, manufacturing, stitching, fitting, finishing and quality checks.
Where are the fabrics sourced?
Fabrics are sourced from China and textile suppliers in Bangladesh. Check each product’s specific material information.
How do I choose the right size?
Compare the product-specific chart with a similar garment that fits you. Panjabi, shirt and trouser charts are different. Read the size guide.
Where is the size chart?
Use the chart or size-guide control in the product listing. If a chart, unit or measurement is missing, ask support before ordering.
Do you deliver across Bangladesh?
Yes, subject to the order and courier service arrangement. Cash on Delivery is available under the payment terms.
How long does delivery take?
Inside Dhaka, the estimate is 1–2 days; outside Dhaka, 2–3 days after confirmation and dispatch readiness. Disruptions can add time.
How much is delivery?
The standard ZYNOOR rate is BDT 70 inside Dhaka and BDT 130 outside Dhaka. The checkout confirms the applicable total.
Which payment methods can I use?
Cash on Delivery and support-confirmed manual bKash or Nagad arrangements. See the payment instructions.
Is advance payment required?
Generally no. Any different arrangement, such as a confirmed custom or business order, must be agreed before payment.
How can I cancel an order?
Request cancellation before parcel preparation or shipment notification. Use My Account when eligible or contact support; eligibility depends on the current order records.
Can I cancel after courier dispatch?
Online cancellation may be unavailable after preparation or shipping notification. Contact support; a dispatched parcel may need to follow the return process.
When should I request an exchange?
Within 7 calendar days of delivery. Keep the item unused and unwashed with tags, invoice and original packaging.
Who pays exchange delivery charges?
For size or preference changes, the customer pays the applicable charges. For an item sent wrong or damaged, ZYNOOR pays reverse and corrective replacement delivery.
What if I receive the wrong or a damaged item?
Report promptly, preferably within 3 days, with photos and the order reference. An unboxing video is not required. Contact support for correction or an applicable refund.
Can I return an item if I change my mind?
Request it within 7 calendar days with the unused, unwashed item, tags, invoice and packaging. The customer pays reverse delivery; read the full refund policy for deductions.
Can I return while the delivery rider is present?
Yes. Check and request the return before completing delivery, paying the applicable delivery charge. Contact support if the rider needs coordination.
How long does a refund take, and how is it paid?
The target is 7 business days after the returned item is received and inspected. The original method is used where available; COD refunds can use a customer-confirmed bKash or Nagad account. Read all refund terms.
What if my replacement is out of stock?
Choose another suitable item, wait for restock or request an applicable refund. Price differences and delivery deductions are explained before agreement.
Where can I read customer reviews?
Visit our customer feedback page for official sources. We do not publish an unverified review count or rating.
How do I reach official support?
Find the helpline, WhatsApp numbers, email and addresses on Contact ZYNOOR. Never share passwords, PINs or OTPs.